The Notice

Why do we have to make it so difficult?

Employees, you’ve identified a new opportunity and you are excited to move on. Be Respectful! This isn’t the time to broadcast the faults and failings of your employer, the executive team or that slouch in some other department. Put your head down and work hard to the very end. When it is time to go you will leave with your head held high and on your way to what you believe is a new and better opportunity.

Remember when you point that index finger at someone there are three fingers pointing back at you. You want to be remembered for all the good you’ve done during your tenure, not for the chaos you created during your last two weeks.

Employers, from what I witness you have work to do also – more on that next month.

It’s Always About the People

I’ve believed this for so long that I can’t remember not believing it.  I know because of this I tend to see other statements supporting my belief in almost every book I read.  I know you have what you believe to be a superior product or a state of the art service model and you are certain 2016 will be “your year.”  You have prepared the operating budget to support your plan and the necessary capital investments are being made – please don’t forget the necessary investment in human capital, personal and professional.

To close 2015 a few selections from recently completed items on my reading list:

From “41, A Portrait of My Father” by George W. Bush: “The Watergate experience confirmed a key lesson: A leader must surround himself with people of good character and set high standards.  Watergate also reinforced the importance of personal relationships.  Nixon seemed to have few real friends. A cost of his isolation was that he had no one to keep him grounded or talk him out of his worst instincts.”

From “The Last Lecture” by Randy Pausch: “I know you’re smart.  Everyone here is smart.  Smart isn’t enough.  The kind of people I want on my team are those who will help everyone else feel happy to be here.”

From “Operation Jedburgh – D-Day and America’s First Shadow War” by Colin Beavan.  This fascinating account of the behind enemy lines campaign that helped make the Normandy invasion possible has a quoted communication to Washington headquarters from the American Franklin Canfield who was charged with pitching the plan to the “military higher-ups”:  “Success of the plan depends exclusively on one thing; qualified personnel to carry it out.”

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Murray Brothers and Evans Scholars

For all of you who thought Caddyshack the movie had no real basis in fact I thought you’d enjoy the story NBC aired during the 2015 BMW Championship.

On Saturday, Sept. 19, a piece narrated by Jimmy Roberts aired on NBC that featured the Murray Brothers and Marquette Evans Scholar Kelly McInerney. I hope you find this story an uplifting reminder that support of the Evans Scholars Foundation is helping change the lives of deserving caddies and their families.

Bill Hagerty, Miami University Evans Scholar 1983 

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Work Hard!

I finally made the time to return several of the books I completed reading over the past year to the bookshelf and was glad I had dog-eared some pages in each of them. Continuing on the “work hard” theme from the last “From My Perspective” here is a little something from “The Last Lecture” by Randy Pausch. The following are his words and thoughts after being asked his secret for getting tenure early:
“It’s pretty simple. Call me any Friday night in my office at ten o’clock and I’ll tell you. (Of course this was before I had a family.)
A lot of people want a shortcut. I find the best shortcut is the long way, which is basically two words: work hard. As I see it, if you work more hours than somebody else, during those hours you learn more about your craft. That can make you more efficient, more able, even happier. Hard work is like compounded interest in the bank. The rewards build faster.”

Work Hard, Risk Failure!

I’ve sent the graduation speech below to several friends who have high school and college age children and included hard copy in most of the graduation gift cards our family has sent. In returning to read it again I find the messages of hard work and willingness to risk failure resonate at all levels.

Thanks to my friend Jeff Mumper, a proud Purcell Marian High School alumnus Class of 1991 for allowing me to post his speech in its entirety at our website.

Purcell Marian High School Graduation 2015
by Jeff Mumper

I don’t think I’ve been to a high school graduation since my high school graduation. I remember sitting where you are. I remember thinking that this ceremony is great, but I can’t wait for this to be over so I can get on to something else. With that in mind, if you give me a bit of your attention, I promise to be brief.

Graduation Day is the unofficial end of your childhood – and the unofficial beginning of your adulthood. So, what does that mean?

It means that you are moving from a world of fairly limited options to a world with vastly increased options.

You’re moving from a world where talent and ability count for almost everything to a world where achievement is almost totally dependent upon focus, drive, and persistence.

You’re moving from a world where you have to ask permission to a world where you have the power and responsibility to make your own decisions.

These decisions that you make – choosing from all of the available options – And whether or not you possess the requisite amount of grit and desire – will determine your success or failure in life.

That should scare you – but it probably doesn’t. The reason that it doesn’t scare you is that you’re 18 years old – and you haven’t really had your mettle tested yet.

It’s a paradox of your teenage years – and we’ve all been there – the paradox is that you don’t know anything, so you feel like you know everything. You haven’t done anything, so you feel like you can do everything.

There’s a danger in that. The danger is not that you’ll fail when you do try something. The real danger is that when you realize that you can’t do something, you become disillusioned and stop trying anything. Don’t mistake early failures for a sign that you should stop trying. (1)

So – what kind of decisions will you make? Will you be bold and daring or will you take the safe route? How do you know if you’re making the right decisions?

What if you could go forward in time and have a conversation with your 90 year old self? What would you ask yourself? Hey, did we make the right decisions? Did we go to the right college – major in the right subject – choose the right career?

What did we get wrong? What do you regret? That’s the big one. Wouldn’t it be great if you could fast forward to the end of your life to find out what your biggest regret was – so you can come back to the present and make sure you don’t make that mistake?

I’ve been told that if you ask people in their 90’s what they regret – of the thousands and thousands of things they’ve done, they list none of them.

As it turns out, when folks get near the end of their life, they end up regretting the things they didn’t do. The two most common regrets are
– Not helping someone in need when they had the power to do so.
– Not taking a chance for fear of failure and therefore not reaching their full potential.

Ok, let’s come back from our trip to the future and back to today – graduation day.

My guess is that your graduation experience isn’t much different than mine. After proceeding out of here and stopping for pictures you’re going to go to your graduation party.

You’ll be handed envelopes containing graduation cards. Open up the card – hopefully a few dollars fall out – and the cards will all say something like, “congratulations graduate – you’ve done it…job well done, etc”

And below that, you’ll see a handwritten note from grandma saying “wishing you success at Miami University, or wishing you success at Bowling Green, or wishing you success at Centre College or the more generic, but equally heartfelt “wishing you success in all that you do…”

Well, I’m not here to wish you success in all that you do. In fact, I’m here to wish you failure.

You heard me correctly. I wish you failure. More accurately, I wish you the willingness to risk failure in order to achieve something great, because that is the secret to success.
The secret to success is aspiring to achieve something great, having the willingness to step outside of your comfort zone to risk failure and having the ability to bounce back after failure with the willingness to risk failure again…

and again if necessary until you’ve reached your goal. If you don’t reach your goal – if you fail – then at least you’ll fail while attempting to do something great.

One of my favorite quotes is from Teddy Roosevelt. He says, “The credit belongs to those who are actually in the arena, who strive valiantly; who know the great enthusiasms, the great devotions, and spend themselves in a worthy cause; who at the best know the triumph of high achievement; and who, at the worst, if they fail, fail while daring greatly, so that their place shall never be with those cold and timid souls who know neither victory nor defeat.” (2)

The first time I heard that quote I was a freshman or sophomore at Miami. Before a football practice our head coach read that to us. He made it a recurring theme – always talking about daring greatly – challenging us to dare greatly.

I hope you make it a theme for your life – to dare greatly. It’s good to have high aspirations, it’s ok to fail (it’s part of the process), but it’s not ok to stop trying.

I want to end with three things for you to remember. Three themes for having a successful and fulfilling life:

1. Don’t cheat yourself. Hold yourself to a higher standard than anybody else expects of you. (3) Because when your head hits the pillow at night – it’s just you and only you know if you gave your best effort that day.

2. Surround yourself with positive people – people who make you better. Keep away from people who belittle your ambitions. (4)

3. Remember that no life was ever made great by always taking the safe route and that when all is said and done – We sing the praises of the Bold Cavaliers.

Thank you for your time – Congratulations – and I wish you success.

(1) Inspired by and adapted from “10 Overlooked Truths About Taking Action” by Kyle Eschenroeder http://www.artofmanliness.com/2014/05/19/10-overlooked-truths-about-taking-action/
(2) “The man in The Arena” is a quote from “Citizenship in a Republic”, a speech delivered by Theodore Roosevelt at the Sorbonne, Paris, France April 23, 1910. http://design.caltech.edu/erik/Misc/Citizenship_in_a_Republic.pdf
(3) Adapted from a quote by Henry Ward Beecher, “Hold yourself responsible for a higher standard than anybody expects of you. Never excuse yourself.”
(4) Adapted from a quote by Mark Twain, “Keep away from people who try to belittle your ambitions. Small people always do that, but the really great make you feel that you, too, can become great.”

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Human Resources Gets It Right!

For all the times Human Resources is portrayed as compliance only, here is one about a Human Resources Director who really gets it!  A true story from one of my clients – names left out intentionally.

In the early part of the second quarter of 2014 the Human Resources Director prevails and the hiring manager agrees to extend an offer to the candidate with the greatest potential versus the one with the most experience.  The hiring manager was able to add talent to his team at substantially less than budget but was still reluctant given the existing challenges in his department. That is not why I say the Human Resources Director really gets it!

Fast forward six months to mid fourth quarter of 2014 and not only is the hiring manager ecstatic about the performance of his new team member but the vice president of the entire manufacturing group has even commented on the improved performance of the department.  The Human Resources Director then did something surprising.  He suggested and was instrumental in having an “out of cycle” compensation adjustment approved.  It gets better – he helped the hiring manager and the vice president with the hand written congratulatory notes to accompany the official notice of the compensation adjustment and coordinated a lunch meeting to present the entire package to their now thoroughly motivated employee.

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Common Courtesy – So Uncommon!

So when did common courtesy become so uncommon? The stories I hear are many and incredible – candidates, hiring managers, and even what we all hope is the last bastion of corporate courtesy, Human Resources are all guilty.
Just one example of each from our recent experience:
1) Candidate completes thorough interview process, accepts an offer, resigns from his current employer and schedules a start date. You guessed it – a no show on day one! Worse yet, no return phone calls to explain what was ultimately learned – they had accepted a late offer from a competitor.
2) Hiring Manager schedules an interview with a promising candidate. Candidate receives call to “reschedule” meeting while they are arriving for the interview. OK, everyone has emergencies but then no call as promised to reschedule and when candidate takes the initiative to call the manager’s administrative assistant politely informs them the position has been filled.
3) Human Resources Director accepts a call on Tuesday from a candidate who had a three hour long interview with HR and the hiring manager seven days earlier. HR Director agrees interview went well and promises candidate will receive a call about status by Friday. You guessed it again – no phone call. Worse yet, a letter signed by the HR Director arrives on Monday informing the candidate another “more suitable” candidate has been identified and thanks them for their time.

Candidates, please know the recruiter, as well as anyone associated with the interview process, will remember you – not fondly and probably for a long time.

Hiring Managers and Human Resources – reputations (corporate and personal) are built by what may seem like inconsequential events. The professionalism and courtesy you show by simply “doing the right thing” will always pay long term dividends.

I started the year talking about making and keeping New Year’s resolutions, maybe all of us can choose more attention to business and personal common courtesy as one for 2015.

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There still is an American Dream!

There still is an American Dream!

The economy has improved and continues to improve and many business owners and executives sense real opportunity ahead, The American Dream is alive!  What we must not forget is the hard work it has taken to survive perhaps the worst economic period we will ever see in our working careers.  Please click on the links below to read about the hard work and literal survival skills it took for one young man to be in the position to pursue The American Dream. 

http://magazine.wgaesf.org/summer2014#&pageSet=3

http://magazine.wgaesf.org/summer2014#&pageSet=4

You will see that the article is from the Summer 2014 issue of the Western Golf Association, Evans Scholars Magazine.   Please click on the link on the right side of the article to learn how you can make more of these amazing stories possible.

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